Posted by: cruisec0ntr0l | April 30, 2014

Run United 2 FAQ’s

ru2 faq
1) REGISTRATION
How can I register for this race?
You can register online for 2014 RUN UNITED 2 from April 28 to May 16, 2014. Log on to http://www.runrio.com and click on the Run United logo to be redirected to the registration page.

What if I don’t have a credit card to register online?
You may buy your Run United 2 Prepaid Card at ROX BGC and selected Toby’s branches starting April 28, 2014. These prepaid cards have a unique code, which you feed into the online registration form to complete your registration. If you lose the unused card, you will need to buy another prepaid card to register. The lost or misplaced cards will not be replaced.

ru2 reg sked

What if I buy the prepaid card and don’t register online?
Your registration will be incomplete and you will not be able to join the race. You must use your prepaid card to register on or before May 16, 12:00mn.

Can I fill out a form at the store instead of registering online?
Yes, however in-store registration process is only for actual runners. Pre-paid card can be purchased for registrants who will buy for their friends. The cards will be used to register online. An additional Php 200 will be charged for delivery and web admin fees.

What if I lose my Internet connection while registering?
When you come back to the registration page and enter your email id, the system will find your form and you can continue filling it out.

Where can I buy the prepaid cards? You may purchase the prepaid cards at the following stores: from 12:00NN to 8:00PM Monday to Sunday starting April 28, 2014.
ROX BGC
•B1 Bonifacio High St. The Fort, Taguig City
Toby’s Galleria
•3F Robinson’s Galleria, EDSA cor. Ortigas Ave., Ortigas Center, Pasig City
Toby’s SM North
•SM North – The Block G/F, North Ave. cor. EDSA Quezon City
Toby’s MOA
•SM Mall of Asia, G/F Entertainment Hall, Roxas Blvd, Manila

Can I buy more than one prepaid card?
Yes. You can buy for your family and friends. However, one prepaid card can be used per registrant. For those getting more than one pre-paid cards, he or she card must provide a list of runners who will be using the card, their names shall be validated for control purposes.

How do I know if I have been officially registered?
Upon successful registration, the registration confirmation slip will appear on the screen available for print. An email will also be sent to the email address that you provide with your registration confirmation slip.

Is there a deadline for registration?
Race slots may be sold-out before the announced deadline (May 16, 2014). When this happens, registration will be closed and we shall stop selling prepaid cards.

Is there a fee required for registration?
Yes, the entry fee and inclusions are as follows:

ru2 reg fees

Note: Additional P200 will be charged for race kit delivery: P150 delivery fee & P50 web admin fee.

For online (credit card) registrants: complete race kit will be delivered, sizes will be available online on a first-come, first-served basis. Delivery of race kit will be on or before May 16, 2014 for those who will register from April 21 to April 30 and May 25 for those registering from May 1 to 16, 2014.

For pre-paid card registrants: the singlet shall be given upon purchasing the prepaid card, sizes will be available on a first-come, first-served basis. The rest of the race kit will be delivered. Delivery of race kit will be on or before May 16, 2014 for those who will register from April 21 to April 30 and May 25 for those registering from May 1 to 16, 2014.

For in-store registrants: complete race kit will be given upon registration for actual runners. Singlet sizes will be on a first-come, first-served basis. No additional fees will be applied.

Can I register myself in more than one category?
No. We do not allow multiple category registration as this may affect or disrupt your timing and for safety purposes as well.

After I have successfully registered for the event, can I change my event category?
No. Registration is non-transferable and non-refundable.

Should I choose not to participate after I’ve registered for the event, can I withdraw?
Yes. However, please note our withdrawal policy.

Withdrawal Policy: 
Participants who chose not to take part in the event after having registered can choose to withdraw. However, please note that there will not be any registration fee refund. Race slots are also strictly non-transferable.

Is it possible to make changes to the information I have provided after registration?
Yes, you may email your changes to feedback@runrio.com. However, please note that changes in your information are limited to typographical errors and change in address and contact numbers only.

What should I do if I have accidentally deleted my confirmation email?
You may email us at feedback@runrio.com and we will resend your confirmation email to your specified email address. If a confirmation email is not received within 24 hours, you may call the race organizers

What should I do if I didn’t get my confirmation email?
If a confirmation email is not received within 24 hours, you may email us at
feedback@runrio.com and we will send your confirmation email to your specified email address.

2) RACE CATEGORIES
What are the race categories?
– 500m 5-8 years old, boys and girls
– 500m 9-12 years old, boys and girls
– 10K male and female
– 21K male and female
– 32K male and female

3) PAYMENT MODES
What are the available registration payment modes?
Participants can choose to pay through
 Credit Card (Paypal charges shall apply on top of the published registration fees)
 Cash purchase of prepaid cards

Is the online registration system secure?
Yes. We use a security system consistent with the banking industry standards of the Philippines.

4) RACE KIT INCLUSIONS
What is in my race kit?
The race pack is an exclusive event pack, which consists of
 Active Health Limited Edition ALTIVS – H Singlet
 3 pieces Enervon Activ
 Race Bib with D-Tag Timing Device & Raffle Stub
 Active Health Sun Visor
 Active Health Ventilation Bag & drinks (available at the Finisher’s Kit Claiming area)

How do I get my race kit if I register online?
Those who pay via credit card shall be allowed to select their singlet size online. Your complete race kit will be delivered. Those registering for 21km and 32km can select their finisher’s sizes online. Sizes will be available on a first-come, first-served basis.

5) THE PHYSICAL RACE
Where should I line up for the start of the race?

The starting line for ALL categories shall be along Kilometer Zero along Roxas Boulevard near Luneta Park.

The Growee 500m dash participants’ starting line is along Zero Kilometer near Luneta Park. The 500m dash participants’ wrist tags are provided upon registration. The parent and child participant must put on their corresponding wrist tags complete with contact details on race day. NO tag, NO race.

ru2 gunstart

Where can I leave my belongings?
Baggage deposit facilities will be made available for you. We recommend that you arrive earlier than the gun time to deposit your bags to avoid delays. You must deposit your baggage/s at designated baggage deposit tents for your particular distance.

While maximum care and security will be enforced, the organizers will not be responsible for any loss or damaged items or delays in retrieving bags.
We strongly advise that you do not to leave any valuables in your bags. The race organizer and any of its sponsors will not be held liable for any loss or damage to your personal items.

Is it necessary to wear the D-tag timing device?
Yes, as this is will be used to measure your accurate race results and split times.

Do I need to return the D-Tag upon completing the Race?
Yes, we will collect the D-tag at the Finishers Area. No D-tag, No Finishers Items.

What happens if I am injured along the Race route?
First Aid stations can be found along the race route as well. You may also alert Route Marshals or patrolling Paramedics regarding your injury.

6) THE RACE ROUTE

What is the Race Route? To be posted soon…

Will there be a cut-off time for the start of the race?
All adult categories will have 2 wave starts with 5 minutes intervals. The kids 500m dash will have 4 wave starts based on their age group (boys/ girls 5-8 y/o & boys/ girls 9-12 y/o).

ALL CATEGORIES have a start cut-off time of 15 minutes after the last wave start. Runners who arrive later than 15 minutes after gunstart will no longer be allowed to start the race for safety and security reasons.

In order to ensure timely re-opening of roads to normal traffic and help ensure your safety, the race organizer will deploy a vehicle to pick-up all remaining runners on the race route starting at 7:30am. By this time, all participants are encouraged to stop running and board the official vehicle. They are automatically disqualified and will be taken directly to the finish venue.

7) PARTICIPANTS
What are the measurements of the 2014 Run United 2 singlet?

Here is the 2014 Run United 2 Singlet Size Chart:

ru2 singlet sizes
What if the 2014 Run United 2 race singlet does not fit me, can I still participate in the race? Can I exchange it for a different size?
Yes you may still participate in the race. Singlet can also be exchanged within seven (7) days after date of purchase. Singlet can be exchanged provided it is in new and original condition. Singlet sizes are also subject to availability.

What drinks will be available for us?
You can refresh yourself with Gatorade and water at the hydration stations.

Are walkers permitted to participate in Run United 2?
Yes. But should you wish to walk during the race, kindly keep to the right side of the route to allow faster competitors to pass.

Can I bring my pet dog with me for the race?
No. For the safety of the other runners, pets are strictly not allowed at the event site.

Will wheelchairs, bikes, skates or strollers be allowed on the race route?
No. Instruments with built-in wheels other than those on the official vehicles will not be allowed on the race course.

8) SUPPORTERS
Will my family and friends be allowed to come support me at the Event?
Yes, supporters are most welcome to cheer you on anywhere along the entire race route. Please remind them though that they should be mindful not to block the path/route that the participants run in.

9) RACE AWARDS
What prizes will be awarded for each category?
ru2 prizes

Where and when will the Awards Presentation Ceremony be held?
The Awards Ceremony will be held at the Unilab Active Health Village on the day of the race.

10) TRANSPORTATION
How do I get to the race site?
The race start is located at Kilometer Zero near Luneta Park for ALL race categories. There are various ways to get to the race site. These are via:

 Cab/Taxi
 Bus or public transport

Will there be road closures and parking facilities at the start and finish line?
Yes, there will be road closures. Parts of the race route on the event day will be closed to traffic. Please refer to the official road advisory in the official race guide for specific road closure timings.

There is limited parking available at the Quirino Grandstand.

11) OTHERS
Who can I contact for more information?
For inquiries, you may call us through any of the following landline numbers from Monday to Friday (9:00am – 5:00pm), except holidays.
Landline (+632) 463 4813 or (+632) 463 4814
For your other concerns and feedback email: feedback@runrio.com

 

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